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Frequently Asked Questions
Order Status
An item is missing from my shipment.
Click the “My Account / Order Status” link at the top-right of the site to track your order. If tracking shows “delivered” but the item is missing, contact customer service.
Has my order shipped?
Use the “My Account / Order Status” link to check your order’s shipping status.
How do I change quantities or cancel an item in my order?
Go to “My Account / Order Status,” then click “Change quantities / cancel orders.” Note: once an order begins processing or ships, it can no longer be edited.
How do I track my order?
Click “My Account / Order Status” to track your shipment.
My order never arrived.
Track your order as above; if status shows “delivered” but you didn’t receive it, contact customer service.
My product is missing parts.
Check your shipment status via “My Account / Order Status.” If tracking shows delivered but parts are missing, reach out to customer service.
When will my backorder arrive?
Backordered items ship as soon as suppliers restock them.
My Account
How do I create an account?
Click “My Account / Order Status”
Enter your email
Select “I am a new customer” and follow the prompts (They assure that personal information remains private—see their Privacy Policy.)
Enter your email
Select “I am a new customer” and follow the prompts (They assure that personal information remains private—see their Privacy Policy.)
How do I edit my account information?
Use the “My Account / Order Status” link to update account details.
How do I return my product?
Generally, returns incur a 20% restocking fee plus card and shipping charges. If the item has workmanship issues, you may receive a full refund excluding service fees. Customer service will assist. Cover My Tractor commits to correcting any issues.
How much is my shipping?
Shipping cost is calculated before payment during checkout—just add items to your cart.
I forgot my password.
On the login page under “My Account / Order Status,” click “Forgot your password?” to receive a reset email.
I received the wrong product.
Contact customer service within 72 hours of receipt for assistance.
What is your return policy?
Standard returns have a 20% restocking fee plus service charges. Workmanship-related issues may be fully refunded except service fees, assessed case-by-case.
When will my order ship?
Each item page shows availability. After ordering, you can track via “My Account / Order Status.” A shipment confirmation and tracking info are sent within 24–48 hours of shipping.
International Shipping
Do you ship to my country?
At signup, choose your country. If it’s not in the dropdown, they can’t ship to you at this time.
What are my payment choices?
You can select from available payment methods during checkout. Orders ship only after payment is received.
When will my order ship and what are my shipping charges?
Shipping costs are calculated during checkout. Orders ship once payment is confirmed.
Guarantees
Low Price Guarantee
They are committed to offering the best value at the best prices.
Privacy Policy
Customer privacy is valued—see the full policy for more details.
Security
The website uses SSL encryption to ensure secure transactions.
Pricing and Billing
Do I get a full refund if I return an item?
Generally a 20% restocking fee plus service fees; full refunds (excluding service fees) are possible if there’s a workmanship issue—handled case-by-case.
Do I have to pay sales tax?
Sales tax applies only if you’re in the same state as their warehouse.
How do I get a refund?
Refunds are assessed case-by-case (since orders are custom-made).
I have a question on my charges.
Review your order history via “My Account / Order Status.” For further questions, contact customer service.
I need a copy of my receipt/invoice.
You can print invoices from your “My Account / Order Status” page.
When will my credit appear on my account?
Credits usually take 7–10 business days after they receive the returned item(s).
When will my credit card be charged?
The card is charged at the time of purchase.
Buyer’s Guide
How do I buy/redeem a gift certificate?
Use the dedicated links on the site to purchase or redeem gift certificates.
How do I find my product?
Use the navigation menus or the search box. Contact customer service if you need help.
How do I navigate the site?
Click category links or hover to identify clickable items. Use the search box as needed.
How do I use a coupon?
After adding items to your cart, click “View Cart” and enter your coupon code in the designated box.